Free Shipping Over £50
FREE LUXURY GIFT PACKAGING OVER £40
Returns & Exchange Within 50 Days

Free packaging over £40

Delivery

Upon receipt of payment you will be sent a confirmation of order email which will say when you can expect to receive your order. If there is likely to be a delay then we will notify your. Orders must be received by 2pm to qualify for the same day that the order has been processed. Following this period, the order will then be dispatched up to the following day.  Please allow additional time of 1-3 days for special order requests or engraving. 

 

Standard UK delivery on all orders more than £50

3-5 working days

        Free

UK standard delivery 

3-5 working days

        £2.50

UK for all orders placed before 2pm

Next day

        £3.50

Saturday Delivery By 2pm

Saturday

        £8.00

Europe

2-5 working days

        £7.50

Rest of the World

5-7 working days

        £12.00

 

If Next Day Delivery is selected on an order after 2pm on a Friday or over the weekend, then this order will be processed on the following Monday and delivered on the Tuesday.All items are sent by Royal Mail or UK Mail postal services. 

All items are packaged in KIGU of London packaging.

All deliveries are tracked. UK standard and next day deliveries do not require a signature. All other deliveries must be signed for.

Please remember that you can specify a different delivery address

 

Cancellation and Returns Policy

You have the right to cancel any orders that are placed and receive a full refund if any payment has been processed. However, an order cannot be cancelled once it has been dispatched. Any request for refund or exchange following product dispatch must refer to our Returns Policy.

Any cancellation must be made in writing to the address below or by email to sales@kiguoflondon.com.

 

Returns or Exchange Policy: 30 days

If you have purchased an item that has been dispatched but subsequently wish to cancel it, you may return or exchange the item within 30 days of dispatch. Any exchanges must be equivalent or below the value of the item that had been originally purchased.

 

Returns Including Shipping

You are entitled to a replacement or full refund including shipping costs for the following reasons

  • If we sent the wrong order or item(s), the item you received was broken, or the quality of the products you received is poor/defective.
  • Paint is chipping, Crystals fall off, etc. (for replacements we will only exchange the item(s) for the same product, or for item(s) or equal or lesser value).

 

Returns Excluding Shipping

Customers with any other reasons for returns within 30 days are entitled to a full refund, However, they are responsible for payment of the shipping costs. 

 

Conditions for Return

Returning items is easy with our returns label that comes with your KIGU product and includes our address and tracking number.

Please ensure that any returns are made with the condition of the items as they were received by yourselves and in the original packaging. Any tags must not be removed and the item must not be worn or show signs of usage or wear. 

We would also recommend that you use a courier service with a tracking number and the item is returned as signed for. We are not responsible for any loss or damage of the item in transit.

All item(s) returned for exchange or refund are subject to a thorough examination of their condition.

For international purchases, please use a reliable courier service that can issue you with a tracking number for the peace of mind of knowing that the item has been returned successfully. Please note that international custom duties and sales taxes are not refunded for shipments and returns outside the EU.

For all returns please email us at sales@kiguoflondon.com to inform us or for any advice and support.

 

Non-returnable

Unfortunately we are not able to accept returns for any items that have been modified or engraved. We are also unable to return items that have been worn, are not in their original packaging or show signs of usage and wear.

This also includes any products that have not been adequately cared for (please refer to our Jewellery Care section).

 

Refund

Refunds will be credited into the account from which the purchase was made within 5 working days of return of the item(s). Please note that shipping costs will not be refunded unless the item is faulty or the incorrect item was dispatched.

 

Return Address

Our return address is:

KIGU of London

24 Reddicap Trading Estate

Sutton Coldfield

West Midlands

B75 7BU

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