Upon receipt of payment you will be sent a confirmation of order email which will say when you can expect to receive your order. If there is likely to be a delay then we will notify your. Orders must be received by 2pm to qualify for the same day that the order has been processed. Following this period, the order will then be dispatched up to the following day. Please allow additional time of 1-3 days for special order requests or engraving.
Standard UK delivery on all orders more than £50
3-5 working days
UK standard delivery
3-5 working days
UK for all orders placed before 2pm
Saturday Delivery By 2pm
2-5 working days
Rest of the World
5-7 working days
If Next Day Delivery is selected on an order after 2pm on a Friday or over the weekend, then this order will be processed on the following Monday and delivered on the Tuesday.All items are sent by Royal Mail or UK Mail postal services.
All items are packaged in KIGU of London packaging.
All deliveries are tracked. UK standard and next day deliveries do not require a signature. All other deliveries must be signed for.
Please remember that you can specify a different delivery address
Cancellation and Returns Policy
You have the right to cancel any orders that are placed and receive a full refund if any payment has been processed. However, an order cannot be cancelled once it has been dispatched. Any request for refund or exchange following product dispatch must refer to our Returns Policy.
Any cancellation must be made in writing to the address below or by email to firstname.lastname@example.org.
Returns or Exchange Policy: 30 days
If you have purchased an item that has been dispatched but subsequently wish to cancel it, you may return or exchange the item within 30 days of dispatch. Any exchanges must be equivalent or below the value of the item that had been originally purchased.
Returns Including Shipping
You are entitled to a replacement or full refund including shipping costs for the following reasons
Returns Excluding Shipping
Customers with any other reasons for returns within 30 days are entitled to a full refund, However, they are responsible for payment of the shipping costs.
Conditions for Return
Returning items is easy with our returns label that comes with your KIGU product and includes our address and tracking number.
Please ensure that any returns are made with the condition of the items as they were received by yourselves and in the original packaging. Any tags must not be removed and the item must not be worn or show signs of usage or wear.
We would also recommend that you use a courier service with a tracking number and the item is returned as signed for. We are not responsible for any loss or damage of the item in transit.
All item(s) returned for exchange or refund are subject to a thorough examination of their condition.
For international purchases, please use a reliable courier service that can issue you with a tracking number for the peace of mind of knowing that the item has been returned successfully. Please note that international custom duties and sales taxes are not refunded for shipments and returns outside the EU.
For all returns please email us at email@example.com to inform us or for any advice and support.
Unfortunately we are not able to accept returns for any items that have been modified or engraved. We are also unable to return items that have been worn, are not in their original packaging or show signs of usage and wear.
This also includes any products that have not been adequately cared for (please refer to our Jewellery Care section).
Refunds will be credited into the account from which the purchase was made within 5 working days of return of the item(s). Please note that shipping costs will not be refunded unless the item is faulty or the incorrect item was dispatched.
Our return address is:
KIGU of London
24 Reddicap Trading Estate