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FAQs

What is sterling silver 925?

Sterling silver is the commonest form of silver available. To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%)

 

How do I look after my sterling silver jewellery?

Polish your jewellery gently with the non-abrasive microfiber cloth that is provided. Lukewarm water can be used to gently rinse the silver jewellery.

Do not expose jewellery to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your KIGU item. These chemicals include, but are not limited to, liquid silver polish and chemicals in swimming pools and spas, perfumes and deodorants. Oxidized silver and pearls are easily damaged. 

When not using your jewellery, avoid exposing it to direct. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching. It is advisable to remove your jewellery whilst washing or cleaning.

 

How do I protect my leather jewellery?

Your leather jewellery needs careful care and attention. Leather is a natural material and general wear or washing may cause shrinkage, stretching or colour changes. We recommend removing it before a shower or bath.

 

Do my charms fit other major brand bracelets?

Yes, most of our products such as charms and clips can fit major branded charm bracelets. For those charms and clips that are exclusively compatible with KIGU items, we will specifically state this. 

 

What are the stamps on my jewellery?

All sterling silver jewellery come with the stamp 925 and the latest models have the distinctive KIGU crown engraved. This confirms the authenticity of the product as one of KIGU. All our products with a weight of greater than 7.7g carry the UK assay hallmark to confirm their hand-finished status in the UK.

 

How can I track my order?

You will receive an email confirming the tracking number from the courier service. Please retain this information to chase any orders that have been delayed or not received.

 

Do you ship worldwide?

Yes we do. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country

 

Is it safe to order online?

Our customers’ security and privacy has always been a top priority. At KIGU we use a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which protects your Paypal and credit/debit card information secure (please refer to our Terms and Conditions and Privacy Policy for further information). We have implemented the most advanced security measures to assure you that our site is secure. 

 

What payment methods do you accept?

We accept multiple payment methods including: PayPal, credit cards, and debit cards. You will be given a choice when you reach the checkout page.

 

Do you offer a refund or can I cancel my order?

Yes we offer these services. Please refer to our Returns/Exchange and Cancellation Services for further information.

 

My payment did not go through. What can I do?

Online payments can fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact us on enquiries@kiguoflondon.com  with your order number, name and email address and we will email your invoice to assist in processing your order.

 

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